Wednesday, April 30, 2008

What to do when you get audited.

If you are either being audited or are notified that you are going to be audited - it is very important that you contact your customs broker as soon as you are made aware.

Your customs broker can save you countless hours of time and energy by providing information to Customs on your behalf. A customs broker keeps excellent books and records of your imports and should be able to quickly gather the information that Customs is looking for.

A Customs audit should not be a scary process. Many of our importer clients have been audited and both the importer and ourselves have been satisfied with the outcomes of the audits we have seen.

We are by no means perfect - but we do take compliance very, very seriously.
Here are some ways that we strive for compliance -
  • We have an in house Consulting and Compliance Team that has many years of experience in Compliance, Tariff, Valuation and Origin issues.
  • We send out a "Self Compliance" document with every invoice as a double check for our clients to review their shipments for accuracy.
  • We offer online tutorials to educate importers and exporters on the importance of compliance.
  • We have an intensive entry checking process to review for errors and ommissions.
  • We have highly trained, knowledgeable, qualified people handling our clients work.

Customs audits can be a scary process - but it doesn't have to be if you're taking a big picture approach to compliance.

Contact your customs broker for more information.

Monday, April 21, 2008

Happy Earth Day

Earth day is April 22 - http://en.wikipedia.org/wiki/Earth_Day

Here at A & A, we have been doing some things to lessen our impact on the Earth.
Below is a list of items that we have started - 
  • Installed motion activated lighting in washrooms
  • Installed motion activated lighting in infrequently used rooms
  • Purchasing energy efficient PC's, Notebook and servers
  • Recycling old, outdated PC's
  • Shutting down PC's overnight for Earth Day
  • We black-out monitors after 5 minutes of idle time
  • Using half the lights in the IT office
  • Turning off server room lighting
  • Encouraging no printing on Earth Day and as little printing as possible always
  • Defaulting printers to two sided on Earth Day
  • Lower wattage bulbs in our office lighting
  • Recycling programs in our offices
  • I drive a Hybrid vehicle
We consider the environmental impact before making a purchase of a product or service.
An Earth Day logo will be on our website today and tomorrow to 'inspire awareness of and appreciate for the Earth's environment.' 
I believe this quote sums things up very well "WE DO NOT INHERIT THE EARTH FROM OUR ANCESTORS: WE BORROW IT FROM OUR CHILDREN."

Congratulations on a record breaking Sun Run!

Our first (and definitely not our last!) Vancouver Sun Run team had a fantastic day on Sunday. Despite it being one of the coldest days in Sun Run history, our people braved the elements and walked, jogged and ran their hearts out!


The rolling wave start meant that some people had finished the race before others even crossed the starting line. The Sun Run organizers do a fantastic job of keeping the event flowing.

When the finish line came into sight - everyone turned on their jets and it was a sprint to the end.

We're a little sore today and that memory will soon fade as we start setting our goals for next year's run!
Congratulations to everyone who participated in this wonderful event - and an extra special congratulations to all of the "Team A & A" runners!




Friday, April 18, 2008

Say hello to our Vancouver Sun Run Team



This Sunday, April 20th, the "Team A & A" corporate Sun Run Team will participate in the 24th annual Sun Run in Vancouver, B.C. (We are ignoring the forecast for rain / snow!)

The Sun Run has broken registration records with over 55,000 people this year! To put that into perspective - this event is almost double the size of some of the largest marathons in the world, and double the size of the Honolulu Marathon.

For Vancouver-ites - the total attendance will be the equivalent of 3 Vancouver Canucks hockey games spilling onto the streets! Not for the claustrophobic!

Back to our A & A Sun Run Team - I am very proud of our first corporate team. They've been training hard. Walking, jogging, running - eating well, drinking a lot of water in anticipation for the big 10K event. For many of them, it is their first time going this distance. For others, they are dusting off their running shoes and getting back at it.

I look forward to doing a re-cap after the big day on Sunday. Good luck everyone - it's a great accomplishment!

Sunday, April 06, 2008

April is Wellness Month at A & A

Each week we will have a different theme to focus our awareness:

· Week 1: Mind/Body/Spirit: this week will jumpstart our wellness month by focusing on the holistic approach—our physical, mental, spiritual and emotional dimensions.

· Week 2: Nutritional Fitness: this week we’ll focus our attention to how we fuel our bodies and how that relates to our health and happiness.

· Week 3: Emotional/Mental Health: we will look at ways to challenge our minds, relax our bodies, and focus on positive thinking.

· Week 4: Physical Fitness: we will take this week to focus on how to achieve our goals & on how taking care of our bodies takes care of our minds and emotions.

We will also be taught how to properly set up our desk chair, keyboard and monitor to ensure we are practicing the best ergonomics.

So, when I saw this video recently, I had a good chuckle -

Wednesday, April 02, 2008

Our Customer Service options

Over the years, we have found that there isn't a one-size-fits-all approach to serving you when you have questions or requests for information.

We believe we've done a great job at providing a number of options for you, and I'd like to outline some of those here -

1) Telephone - We take pride in the fact that we have multiple receptionists to take your phone calls. Our goal is to answer the calls within 2 rings and either provide you with the answer right there or transfer you only once to a live voice for further help.

We don't have an automated answering service - because we have been told that you like to call and talk to a a human. Frankly - don't we all? We also dislike 'voice mail jail' - when you can never seem to get a hold of a human and can't get out of voice mail. If you ever get transferred to a voice mail on our system and decide you would like to talk to someone rather than leave a message - you can simply press "0" and get back to a live voice. We are open 24 hours a day, 7 days a week with our own people and they can get your answer for you.

2) Fax - We have all of our phone and fax numbers listed here on our Contact Us page - http://www.aacb.com/contact/index.asp

3) email / Internet - We are very proud of the system that we have implemented for our email and online requests. Our Online Customer Care Centre - http://aacb.custhelp.com/

We have hundreds of Frequently Asked Questions posted here. If you have a question that is not posted, you can Ask a Question and we will respond. The system automatically generates a response to you to let you know that we have received it and are processing it.

Any questions that you ask are stored in your own personal database that you can refer back to anytime.

There are also other options such as asking to be notified if the answer ever changes (Customs regulations constantly change.), and another feature lets you email the question and answer to yourself or a colleague. All at the push of a button.

So, whether it's phone, fax or email - we treat each of your requests with the same high priority to make sure they are treated with a sense of urgency.

Please try them out and let me know what you think.

Tuesday, April 01, 2008

April 2008 Economic Digest - Importing and Exportin

April 2008 Edition

ROSES
 
After a tentative start in the 1980s, the cut flower industry has become Kenya's third-largest foreign currency earner. From the colossal greenhouses that line the shores of Lake Naivasha, some 25 per cent of Europe's cut flowers now come from Kenya bringing in US$120-million each year. The top two earners, tourism and tea, have been wrecked since the disputed election last December.

SPACE

Amsterdam is going underground as overcrowding and soaring land prices force planners to look beneath the city's famous canals for future urban development. Residents of the historic houses that line Amsterdam's central canals have to wait seven years for parking permits and a garage space can cost as much as $150,000. Dutch engineers have unveiled plans for a US$15-billion underground city providing one million square feet of underground retail, leisure and parking facilities. Construction work is expected to last up to 20 years.

REPAIRS

Two groups, one in the US and one in the UK, are trying to create composite materials such as reinforced plastics that will mend themselves if they get cracked, in much the same way as animal's broken bones will heal. The difference is that these materials heal in minutes rather than months. Such materials will be welcome in high-stress applications that are difficult to inspect regularly (the blades of wind turbines for example) or are critical to safety (such as the doors and window-frames of aircraft).

COINS

The U.S. Mint plans to use less copper and nickel, but more zinc as it increases penny production and cuts back on nickels, dimes and quarters. The Mint's zinc needs will increase by approximately one million kilograms while its copper use will decline by three million kilograms and its nickel use will fall by 300,000 kilograms. The agency says its metal needs reflect a shift in its product mix of coins based on demand, not higher metal prices.

COPYRIGHT

The European Union is seeking to extend copyright protections for performing artists to 95 years, instead of the current 50 years, as is the case with composers. In comparison, novelists and playwrights enjoy protection for their life and 70 years afterwards. Copyright protection for performers in the U.S. is 95 years from release. In Australia it is 70 years.

CROPS

According to the Food and Agriculture Organization (FAO), over the past century, about 75 per cent of the world's crop varieties have been lost. UN researchers say we now rely on just three crops: wheat, rice and maize. Efforts are presently being made in some less-developed countries to re-introduce crops that could be profitable such as millet, which has a high nutritional value, and cassava, which is also known as tapioca.

TEA

The American specialty tea market has almost quadrupled in 15 years and is now worth around US$6.8-billion a year. America's health drive over the past two decades has triggered a boom in the specialty teas, credited with lower caffeine levels and antioxidants. Two centuries after the Boston Tea party, English tea is no longer seen as a symbol of oppression, but as an aid to health.

WIND

Overturning all previous records, the U.S. wind energy industry installed 5,244 megawatts of power in 2007 which will power the equivalent of 1.5-million U.S. households annually. This expands the nation's total wind power generating capacity by 45 per cent in a single calendar year and injects an investment of over US$9-billion into the economy. This is the third consecutive year of record-setting growth establishing wind power as one of the largest sources of new electricity supply for the country. The U.S. wind power fleet now numbers 16,818 megawatts across 34 states.

PHONES

This year, the number of cellphone users will overtake the number of non-users for the first time. Ownership rates in developing countries are rising fastest, with Brazil, Russia, India and China alone accounting for one billion subscribers last year. In 2000, only 12 per cent of the global population had a cellphone.

SAND

Scientists are trying to find out how dust is affecting marine biology and, in turn, the ocean's ability to soak up the greenhouse gas carbon dioxide. Each year, about 1,700-million tonnes of dust are produced by deserts around the world and about one-third of this falls into the oceans. The North Atlantic receives the most dust thanks to its proximity to the Sahara Desert. This sprinkling of sand can be critical for marine life in the area.

ITCHING

Designers have developed pyjamas that regulate body temperature, stop itching and ensure a good night's sleep, it is claimed. The nightwear, which is produced from a fabric called Dermasilk, can also help reduce the itching endured by sufferers of skin disorders such as eczema and dermatitis. The pyjamas have been developed for Travelodge, the hotel chain, which carried out a survey to discover what kept people awake. The sleepwear will be tested by customers at five hotels in the U.K.

FLIGHTS

A quarter of domestic flights in the U.S. failed to arrive on time in 2007, the industry's second poorest performance on record. More than 26 per cent of commercial flights in the U.S. arrived late or were cancelled last year as rising passenger demand and a industry preference for smaller planes intensified congestion in the skies and on runways. The only time passengers had more difficulty getting to their destinations on time was in 2000 when more than 27 per cent of flights were tardy or cancelled. Back then there were 31 per cent fewer flights than in 2007.

COAL

Flooding in Australia, snow in China and power outages in South Africa have put a massive crimp in the world's coal supply. The deepest problems are in the Australian State of Queensland which is said to supply 70 per cent of the global coking coal market. Coking coal, also called metallurgical coal, is used in the production of steel. It now seems inevitable that coal prices will reach record levels in 2008.

ONIONS

A tear-free onion that should be tastier and healthier has been created by using genetic tinkering to turn off the enzyme that makes us cry. It is anticipated that the health and flavour profiles of the onions will actually be enhanced. The onions can be chopped without painful, stingy, weeping eyes. It is predicted that tearless onions will eventually become mainstay in household kitchens around the world.

GOLD

Sky-high gold prices did little to curb demand for jewellery in India, China and some other Asian countries in 2007. Gold surged more than 30 per cent last year, peaking at a 28-year high of about US$845 an ounce. Jewellery consumption rose to 558 tons in India, the world's largest gold buyer in 2007 from 526 tons in 2006. The big marriage season starts in April when speculation is that gold may reach $1,000 an ounce. Gold jewellery is the most common gift during religious events in India and forms an essential part of a dowry.

CARGO

A cargo train arrived in Hamburg recently on a trial run from Beijing after making the trans-Siberian journey in 15 days, half the time it would take to transport goods by sea, and underscoring growing trade between Asia and Europe. The train crossed through Mongolia, Belarus and Poland. Train transportation is quicker than moving cargo by sea and significantly cheaper than airlifting goods from China.

BEACHES

Grain by grain, Miami Beach is losing the fine, bone-white sand that draws five million tourists a year and pumps US$8-billion into the economy. In places, the Atlantic Ocean is now only six metres from the shore, the result of incessant winds and water erosion, not global warming and rising seas. The city is asking for federal help to lift a 21-year-old ban on importing sand.

WATER

China is planning to divert billions of gallons of water hundreds of miles from drought-stricken regions to feed Olympic development in the capital Beijing. Workers are struggling to finish a huge canal to meet a surge in demand for water, fuelled by construction projects and the hundreds and thousands of athletes and visitors at the games in August.

TIMESHARES

The slump in the American real estate market has made things harder for those trying to sell timeshares, though resale problems are worldwide. With a generation of adults approaching retirement and hoping to relax more, sales of new timeshares in the U.S., the biggest market, have nearly doubled over the last five years. Sales in the U.S. reached nearly $10-billion in 2006, about five times the rate of a decade earlier. In Europe, more than 1.4 million people own timeshares, with annual sales of more than $1.5-billion.

TRENDS

As part of a turnaround plan, the coffee giant Starbucks has announced that it will discontinue warm breakfast sandwiches at its stores and focus instead on healthy breakfast options and high quality baked goods. The company is to open 1,175 new restaurants in the U.S. during this budget year, down from its previous goal of 1,600. It will close 100 underperforming locations in the U.S. The company will open 75 more stores abroad than originally predicted, for a total of 975. U.S. sales have been battered by a weak economy and increased competition.

BOOKS

More books are sold on the Internet than any other product, and the number is increasing. A recent survey of 26,312 people in 48 countries, 41 per cent of Internet users has bought books online. Two years ago, 34 per cent of Internet users had done so. Much of the increase is in emerging markets such as South Korea and India.

FARMING

The world is set to see the first vertical farm which is going to be developed in Las Vegas. The 30-storey project is designed to be a functional and profitable working farm that will grow enough food to feed 72,000 people for a year. The structure will house 100 crops ranging from strawberries to lettuce. Even growing miniature banana trees may be possible in each floor's specially controlled environment. Although the initial cost of the project is high, the vertical farm should be as profitable as a casino.

BISON

Pushed close to extinction as the Prairies were ploughed, bison are increasingly find a home on Canadian farms. Between 2001 and 2006, the number of bison on farms increased by more than a third to over 195,000 head. Bison producers are concentrated in B.C. Alberta, Saskatchewan and Manitoba. Alberta had 49 per cent of the herd and 46 per cent of the farms. In 2006 exports of bison meat totalled 2,075,000 kilograms and live bison exports peaked at 13,255 animals.

LOOT

An international criminal gang have set their sights on stealing a new type of loot that is making them millions, top-of-the-range tractors. Hundreds of cumbersome agricultural machines are being stolen from farms across rural Britain and smuggled abroad in an operation worth US$6-million a year.

Thank you for reading the A & A Economic News Digest. For more information visit our website www.aacb.com or contact A & A Contract Customs Brokers Ltd. at strehler@aacb.com.

Past issues of the A&A Economic News Digest can be found at http://www.aacb.com/publications/ed/index.asp