Our Customer Service options

Over the years, we have found that there isn't a one-size-fits-all approach to serving you when you have questions or requests for information.

We believe we've done a great job at providing a number of options for you, and I'd like to outline some of those here -

1) Telephone - We take pride in the fact that we have multiple receptionists to take your phone calls. Our goal is to answer the calls within 2 rings and either provide you with the answer right there or transfer you only once to a live voice for further help.

We don't have an automated answering service - because we have been told that you like to call and talk to a a human. Frankly - don't we all? We also dislike 'voice mail jail' - when you can never seem to get a hold of a human and can't get out of voice mail. If you ever get transferred to a voice mail on our system and decide you would like to talk to someone rather than leave a message - you can simply press "0" and get back to a live voice. We are open 24 hours a day, 7 days a week with our own people and they can get your answer for you.

2) Fax - We have all of our phone and fax numbers listed here on our Contact Us page - http://www.aacb.com/contact/index.asp

3) email / Internet - We are very proud of the system that we have implemented for our email and online requests. Our Online Customer Care Centre - http://aacb.custhelp.com/

We have hundreds of Frequently Asked Questions posted here. If you have a question that is not posted, you can Ask a Question and we will respond. The system automatically generates a response to you to let you know that we have received it and are processing it.

Any questions that you ask are stored in your own personal database that you can refer back to anytime.

There are also other options such as asking to be notified if the answer ever changes (Customs regulations constantly change.), and another feature lets you email the question and answer to yourself or a colleague. All at the push of a button.

So, whether it's phone, fax or email - we treat each of your requests with the same high priority to make sure they are treated with a sense of urgency.

Please try them out and let me know what you think.